We loved the pool and the staff were very friendly
Melissa
ธันวาคม 2567
The pool facilities and lagoon with coral reef in it are exceptional. If you came just for this you’d be happy. But restaurant is amazing too. Rooms are spacious and well appointed.
Melanie
ตุลาคม 2566
Hotel is beautiful, spotlessly clean & staff are lovely - friendly & professional. Our room was great, loved the coffee pod machine & toiletries smelt amazing. The pool is brilliant - although slightly run down, overall it is great - choice between snorkelling in saltwater with tropical fish, swimming in normal chlorine pool or the waterslide. On-site underground parking is handy & tram stop a short walk away.
Kate
กุมภาพันธ์ 2568
Excellent customer service, all clean facilties and room, nice modern appointments in room. Excellent buffet breakfast. Excellent dinner at Misono!!! So, so, delicious - it's a must go, but book in advance or you'll miss out. Staff - definitely worth noting how much they look after the guests, they were amazing - best place I've stayed in this respect.
Kalimna
ตุลาคม 2567
The property was decorated beautifully for Christmas, the staff went above and beyond to ensure our stay was enjoyable. The lagoon was a highlight with our kids and the spa was a highlight for mum. The dining options were incredible and there were a lot of out of the box ideas for the kids, movies, popcorn daily, arcade, cooking classes for the kids and sea scooter / snorkeling for swimming etc. The rooms were clean and cleaned regularly. Every single staff member was obliging and helpful. The buffet breakfast was awesome!
Victoria
ธันวาคม 2567
I’ve been coming here since I was 4 years old. Absolutely love this place with all my heart. I’ve noticed this time I came back, that all the workers treated us absolutely amazing!!! Made my stay there a lot more welcoming. As an 18 year old, I tend to get profiled wherever I go. But here, I was treated so good, I thank the workers for all their hard work…. Coming into work everyday no matter the problems they might be dealing with at home. They still tend to make our needs meet first.
Madeline
กุมภาพันธ์ 2568
From start to finish, this hotel exceeded all of my expectations. It’s a beautiful property, and you can immediately tell how well-maintained and clean everything is. The service was top-notch—ten out of ten from the moment we arrived. Our room was spacious, with stunning views that made the stay even more enjoyable. The pool itself was absolutely stunning—such a relaxing place to unwind. The pool services were fantastic as well, adding to the overall luxury experience. One of my highlights was definitely the breakfast. I looked forward to it every morning! There was such a wide variety of options, and once again, the service was outstanding. Everything was quick, efficient, and everyone was so friendly. Honestly, I have absolutely nothing to fault. I’d definitely stay here again and highly recommend it to anyone visiting the Gold Coast.
Dana
กุมภาพันธ์ 2568
The hotel exceeded our expectations. The pool area is amazing, with a sandy beach and a section with real fish! The rooms are modern, newly fitted out and very clean. The beds were very comfortable. Our kids loved the breakfast buffet, which had a huge array of options. The large gluten free selection was also appreciated by some of the guests in our group. The staff took time out to chat to us and remembered our orders. Although it was very busy during the school holiday period, the staff coped well and we rarely had to wait for anything.
Trevor
มกราคม 2568
From the moment we stepped through the doors, there was magick tricks at checkin and not only for the little ones. 🍋 🪄 Our Room was superb, the beds like clouds and the bath was a dream. Highlight for us was the lagoon pool, swimming with the fishies, snorkelling. Waterfall massage and floating down the river current… also have to mention the caves (felt very at home 🦇). Mock-tail Pina Colada delicious as was the real McCoy!!! Every single staff angel was warm, welcoming and would go out of their way to help or give a friendly smile and chat. Love This Slice Of Heaven!! Well Done Team JW Marriot
Chantelle
ธันวาคม 2567
The bed is super comfy, room is renovated I guess, it's clean and nice, we have a nice view of the pool and the ocean. All their staff are super helpful and friendly, when I went to the receiption for some bandage, there was a queue for checking, while I was hesitating about if I should join the queue, some of their staff saw me and approached me immediately before I asked and helped me out. Also the dinner in Citrique is very good.
Rungang
กรกฎาคม 2567